Hospitality follows many of the same rules as customer service but is classified differently, why is that? Many people who are classified in the hospitality realm are stated to be warm, cordial and genial. Hospitality is the quality or disposition of receiving and treating guests or strangers in a warm, friendly, generous way. (Megan Calahan)

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HOSPITALITY PRINCIPLES

At Island Soul Rum Bar & Soul Shack, we tailor each guest experience to reflect their individual need. We are a very family-oriented business, whether we are serving a first-time guest or a long time regular, we want everyone to feel at home. Whether you are front of house or back of house, this principle applies to you and each dish you prepare and each guest you seat. Every visit to Island Soul should be a VIP experience.

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